We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.

Providing a complete evaluation system for Fin, you can now test changes before they go live, roll them out with control, evaluate every live conversation, and have confidence in the experience Fin delivers.

Learn how to create a foundational tech stack for your high growth and early-stage startup – starting with these top tools.

When customers rely on you, minutes matter in an incident. Here's the process Fin's engineers follow to detect, mitigate, and learn from every one.

Traditional support metrics weren't designed for AI handling most of your conversations. As your Agent takes on more, the gaps in what you can see get bigger. Here's how to measure the full customer experience.

Every time you launch a product, your Agent's knowledge base needs to keep pace. Here's the NPI process Fin uses to make Agent readiness part of every release.

If nobody on your team owns how your AI Agent communicates, it defaults to sounding like an LLM. Conversation design is the discipline that fixes that.

We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B.

Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best Agent without migrating off your helpdesk.

Announcing Fin Voice 2, a major upgrade to Fin Voice with over 20 new features, and our first product built on Apex Flash.

Everything you need to know about building and maintaining a knowledge base that powers your Service Agent, in one comprehensive guide.

Speed-to-lead made sense when the lag was unavoidable. An AI Agent removes it. Here’s what that means for how you build, staff, and measure your sales org.

Performance is only one factor in determining if an AI Agent is the right fit. Here's what else to consider.

At Fin, pricing and packaging must balance the needs and wants of our customers and our broader vision. Here's how we do it.

Every system has limits. Competence is knowing where they are, measuring them, and moving them before customers reach them. Here's how we do this at Fin.

Agents today are more capable than ever. When businesses struggle to deploy them, it's a reflection of organizational readiness.

Operator is a powerful Agent that helps you manage, optimize, and continuously improve your AI-first support organization. Here's more insight into how we built it.

Learn how Operator can help you understand, manage, and improve your customer experience in a way that has never been possible before.

Everything you need to know about building and maintaining a knowledge base that powers your Sales Agent, in one comprehensive guide.