A business that depends on you for every sale, decision, and deliverable can only grow so far. Beth Mazza and Victoria Sivrais share how they built and sold professional service firms by turning expertise into systems, protecting margins, investing in sales and marketing, and building teams that could operate without them. They explain why financial discipline, scalable processes, and a strong net

Marketing agencies are under pressure as AI lowers the value of execution, clients expect more for less, and the traditional agency model becomes harder to sustain. John Jantsch outlines nine shifts agencies and marketing consultants need to make—from owning a clear point of view and productizing their services to pricing outcomes, building predictable lead systems, and stepping into a strategic l

AI can make a business faster and more efficient—but automating the wrong things can cost you the human connection customers increasingly value. Ryan Levesque, bestselling author of Ask and Return to Real , explains where AI belongs in a business, what should stay human, and why the things that don't scale can become a competitive advantage. He shares how abandoning ghostwritten content changed hi

Inbound marketing is changing as AI, answer engines, and declining organic search traffic reshape how customers discover and evaluate businesses. HubSpot's Kipp Bodnar explains why the traditional marketing funnel is losing effectiveness and how the Loop Marketing framework offers a new approach built around expressing ideas, tailoring experiences, amplifying distribution, and evolving through con

Better copy starts with understanding what your customers are actually thinking, saying, and trying to solve. Joanna Wiebe explains how voice-of-customer research can uncover the language that makes marketing more relevant, persuasive, and useful—and why even a handful of customer interviews can dramatically improve your messaging. She also shares how to build a message matrix around the customer

Customer advocacy turns buyers into people who support your brand, help improve what you offer, and bring new customers with them. Zac Froud shares how businesses can move beyond one-way broadcast marketing and build stronger customer relationships at scale. Learn why the traditional marketing funnel often ends too soon, how brands can identify and develop advocates, and why community should be me

Building better business relationships in the age of AI requires more than collecting contacts or automating follow-ups. Zvi Band shares how entrepreneurs, consultants, and business owners can use AI to remember important details, organize their professional networks, and maintain relationships more consistently without losing the human connection that makes them valuable. He explains why relation

Marketing agency profitability doesn't always translate into healthy cash flow, especially when financial reporting only looks backward. Jody Grunden explains how agencies can use cash-flow forecasting, utilization, bill rates, team capacity, and other financial KPIs to make better decisions before problems appear. He also covers how much cash an agency should keep on hand, what a fractional CFO a

Business storytelling helps leaders build trust, strengthen connection, and turn ideas into action when facts alone aren't enough. Don Yaeger, author of The Business of Storytelling, explains why the most memorable stories are human, how to find the deeper story behind what your business does, and why storytelling can create a real competitive advantage. He shares the core stories every business s

Marketing agencies are under pressure as AI lowers the value of execution, clients expect more for less, and the traditional agency model becomes harder to sustain. John Jantsch outlines nine shifts agencies and marketing consultants need to make—from owning a clear point of view and productizing their services to pricing outcomes, building predictable lead systems, and stepping into a strategic l

A business that depends on you for every sale, decision, and deliverable can only grow so far. Beth Mazza and Victoria Sivrais share how they built and sold professional service firms by turning expertise into systems, protecting margins, investing in sales and marketing, and building teams that could operate without them. They explain why financial discipline, scalable processes, and a strong net

Building a referral network with strategic partners can create more qualified opportunities with far less prospecting. Jermaine Cheatham explains how he moved away from making 300 cold calls a day and instead focused on a small number of relationships with people who already had access to his ideal customers. The key is finding partners whose own success improves when they recommend what you offer

Inbound marketing is changing as AI, answer engines, and declining organic search traffic reshape how customers discover and evaluate businesses. HubSpot's Kipp Bodnar explains why the traditional marketing funnel is losing effectiveness and how the Loop Marketing framework offers a new approach built around expressing ideas, tailoring experiences, amplifying distribution, and evolving through con

AI is reshaping online courses and coaching by changing how clients learn, implement ideas, and achieve results. Blue Melnick explains why traditional course models are struggling, how AI can help coaches and consultants bridge the gap between knowledge and implementation, and why specialized expertise still matters when information is freely available. He also shares how his AI platform, OBI, is

What if the reason your business feels stuck isn't effort, but misdiagnosis? In this episode, John Jantsch talks with Kevin D. St. Clergy about blind blaming—the habit of fixing the wrong problems while real growth opportunities go unnoticed. They explore how cognitive bias in business decision making affects marketing results, leadership mindset, and team performance, and share practical ways to

Business leaders have more information than ever, yet many are making worse decisions. The real challenge isn't access to data. It's seeing beyond your own assumptions. Leadership expert Cornelia Choe explains why perspective blindness is becoming one of the biggest risks for organizations, how AI is changing the value of judgment, and what leaders can do to make better decisions in a world of con

Enterprise-level marketing insights used to require expensive consultants, research labs, and massive budgets. Today, AI has changed that. Roger Dooley explains how entrepreneurs and small businesses can use AI-powered behavioral science to better understand customer psychology, improve messaging, increase conversions, and communicate with more empathy. Along the way, he shares practical prompting

AI is changing how customers discover, evaluate, and trust businesses, making authentic content and consistent customer experiences increasingly important. Heidi Ellsworth shares how small businesses can strengthen their marketing through online visibility, community involvement, useful content, referrals, and stronger customer relationships. She explains how transcripts and AI can make content cr

Marketing agencies must shift from deliverables to strategy as AI continues to commoditize execution, content production, reporting, and other traditional services. Drawing on research from hundreds of agency leaders and clients, Brian Gerstner explains why agencies remain highly relevant while facing growing pressure on fees, retention, positioning, and client relationships. The strongest agencie

AI is reshaping the customer journey by changing how buyers find, evaluate, trust, and select businesses before making direct contact. John Jantsch and Sara Nay explain how small businesses can adapt the Marketing Hourglass for AI search, improve their visibility in tools such as ChatGPT, and identify gaps across the know, like, trust, try, buy, repeat, and refer stages. We talk AI search optimiza